For our US Storage item, we will ship out in 24-48 hours (M-F) once we receive confirmation from your bank or credit card company. We are using USPS, Fedex, UPS, Canada Post, Purolator to ship directly from our warehouse at Los Angeles, Vancouver.
For our Non-US Storage item, we will ship out 24-72 hours (M-F).
Fidget Toys: Will ship out from our US Shipping Center, Except Giant Size Popper
Pets & Home Catalog: Will ship out from our US or International Hub in HK, China.
It takes approximately 1 to 3 working days on average to complete the order before dispatching it. Once your order is released, depending on your country or region, the estimated delivery time can take between 7 to 20 business days. Please consider any holidays that might impact delivery times.
Due to the nature of the shipping business, delays are often unavoidable. Therefore, all our shipping times are therefore guidelines only and specific delivery dates cannot guaranteed. If you are buying someone a gift- you must bear this in mind.
shipping rates 49.99 purchase or below
US Standard Service (8-20 Days) - $10
US Expedited Service (2-5 Days) - $35
International Standard Service (8-20 Days) - $10
International Expedited Service (2-5 Days) - $35
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. Mistakes can happen, for example, if your computer uses auto-fill and has automatically added a different address. Therefore, if you believe the address is incorrect in any way- you must tell us immediately as we can change the details before fulfillment.
By placing an order with us you are responsible for the cost of return shipping back to us. This must be marked with an order number and your name and address so we can identify this as you quickly.
Mactrotown does not take responsibility for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier by the information provided to you on your tracking page. If you have any further questions on how to do this please reach out to our customer support team via email firstname.lastname@example.org